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Returns

Returns and complaints

An item of your order unexpectedly does not fit your bike and you want to return it or the delivery arrived damaged? No problem. You can find all important information about returns here.

 

Procedure

  1. Contact us within 90 days and notify us of the return. You can then find a solution that suits you with one of our representatives. (Exchange, refund of the purchase price, ...)
  2. Send us the goods including completed return slip in the package back to us.
    . Deliveries from 40 € automatically receive return documents. If you have not received one, you can here download a blank return slip.
  3. Once we receive your return, it will be processed by a colleague and then within a few days you will receive your refund or the desired item in exchange.

 

Important

  • If you claim an item because you do not like it or because it does not meet your specifications, please note that you must return it to us in original quality. Otherwise, we will not be able to refund the full purchase price.
  • Likewise, you should send the goods so that they can not be broken or lost during return shipping. Therefore, we ask you to forgo shipping by letter when shipping small parts such as gaskets or screws.
  • If you pay by direct debit and return the goods within 30 days, you will not receive a credit note, as we will collect the invoice amount from your bank account only after this period. if you return only one item out of several, the debit amount will be reduced accordingly.
  • The refund of the purchase price is always done in the same way as you paid it.

 

Delivery not received

Should it happen that you have not received your package within 14 days (within Germany) and the reason for the tracking is not clear, you are welcome to contact us for clarification of the case with your customer or invoice number. (Outside Germany the limit is 3 weeks).

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